Refund & Returns Policy

Effective Date: October 2025

At LaptopDesktops.com, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery so we can assist you with a return, replacement, or refund.

Eligibility for Returns

• The product must be unused and in its original packaging, including all accessories, manuals, and labels.
• Products damaged by misuse, accident, or unauthorized repair are not eligible for return.
• Items clearly marked as “final sale” or “non-returnable” on the product page cannot be returned.

How to Request a Return

1. Email us at support@laptopdesktops.com with your order number and reason for return.
2. Our team will review your request and provide a return authorization and the correct return shipping address.
3. Ship the product securely using a tracked courier service to the address provided by our support team.

Refunds

Once your return is received and inspected, we will send you a confirmation email. If approved, refunds are issued within 5–7 business days to your original payment method. Shipping costs are refundable only if the return is due to our error (wrong or defective item).

Exchanges

If you wish to exchange an item for the same or another product, please let us know during your return request. We will process the exchange once the original item is received and approved.

Contact Us

If you have any questions about this policy, please contact us:

• Email: support@laptopdesktops.com
• Phone: [Insert business phone number]
• Business Address: [Insert your physical address or city, e.g., Nairobi, Kenya]